At Rizik Agro, we are committed to providing you with safe, fresh, and high-quality food. However, if you are not completely satisfied with your purchase, we’re here to help.

🔹 1. Return Eligibility

To be eligible for a return, please ensure that:

  • The product is damaged, spoiled, or not as described at the time of delivery.
  • You notify us within 6 hours of receiving the item.
  • The product is in its original condition (not consumed or tampered with).
  • You provide a photo or video proof for verification.

🕒 Note: Perishable items like fresh fish or meat cannot be returned after extended periods due to food safety concerns.

🔹 2. Non-returnable Items

We do not accept returns for:

  • Products reported after 6 hours of delivery
  • Items damaged due to customer mishandling or storage
  • Items marked “Final Sale” or discounted for clearance
  • Products that have been partially consumed or cooked

🔹 3. Refund Process

If your return is approved, we will issue a refund using the original payment method (e.g., bKash, Nagad). You can also choose to receive:

  • A full refund, or
  • A replacement product (if available), or
  • A voucher for your next order

⏱️ Refunds are typically processed within 3–5 business days.

🔹 4. How to Request a Return or Refund

Please contact our customer support with the following details:

  • Your Order ID
  • Clear photo/video proof of the issue
  • A brief description of the problem

📧 Email: therizikagro@gmail.com
📞 Phone: 01932-600700

🔹 5. Delivery Issues

If your order is delayed, missing items, or incorrect, please contact us immediately. We will resolve the issue as quickly as possible with a redelivery, refund, or adjustment.

🔹 6. Changes to Policy

We reserve the right to update or modify this policy at any time. Any changes will be reflected on this page with the updated date.

We appreciate your trust in Rizik Agro and are committed to ensuring your satisfaction with every order.